Chief Operations Officer at Excel and Grace Consulting

Excel and Grace Consulting is a fast-paced business consulting organization with a track record of delivering exceptional business solutions to small and medium-scale enterprises in Nigeria, Ghana, Germany, Switzerland, Canada, etc. We are certified management consultants with the International Council of Management Consulting Institutes (CMC-Global) with over 18 years of experience. Our team of experts and consultants have authored over 20 books on business management, business structure, business operations, human resources, organizational structure, employee development, money management, and so on.

We are recruiting to fill the position below:

Job Title: Chief Operations Officer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Translate the company’s strategic vision into actionable operational plans for each business unit.
• Set measurable KPIs and track performance to ensure goals are met or exceeded.
• Continuously monitor market and internal dynamics to refine execution plans.
• Oversee day-to-day operations across the beauty, pharmacy, and retail arms.
• Ensure efficiency, quality, and cost-effectiveness across all processes.
• Lead and develop a high-performing team of business unit leaders.
• Collaborate with the CFO to manage budgeting, forecasting, and ROI analysis for operational initiatives.
• Identify and implement cost-saving strategies without compromising service quality.
• Champion the adoption of enterprise-wide digital tools and systems.
• Use data-driven insights and dashboards to enhance decision-making and transparency.
• Ensure regulatory compliance, internal controls, and risk management protocols are implemented and adhered to across all units.
• Lead succession planning and talent development across departments.
• Foster a culture of accountability, adaptability, and performance excellence.
• Align and standardize operations across procurement, HR, finance, and logistics.
• Break down silos and encourage collaboration across subsidiaries.
• Use customer feedback and market trends to refine operational strategies and improve user experience across services.

Qualifications & Experience

• Education: Bachelor’s Degree in Business Administration, Operations Management, Engineering, or related field. MBA or equivalent executive education is strongly preferred.
• Experience: Minimum of 10 years in senior operations roles, including at least 5 years at an executive level overseeing multiple business units or sectors.
• Sector Experience: Cross-sector experience—preferably in retail, wellness, healthcare, or consumer services.
• Certifications (Preferred): Lean Six Sigma, PMP, or other operational excellence frameworks.
• Proficiency: Must demonstrate Expert or Advanced levels in all core operational competencies.

Core Competencies:

• Strategic Execution – Drives operational strategy aligned to business goals.
• Leadership & Influence – Leads diverse teams with vision and authority.
• Multisector Business Acumen – Applies insights across varied industries.
• Operational Excellence – Champions process improvement and scalability.
• Financial Literacy – Manages budgets and maximizes ROI.
• Compliance & Risk Management – Ensures controls, compliance, and ethics.
• Technology Enablement – Implements digital tools to enhance operations.
• Communication & Collaboration – Builds bridges across stakeholders and teams

Application Closing Date
31st May, 2025.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using "COO-Lagos" as the subject of the email.