Customer Experience and Social Media Manager (Shortlet Operations) at Elvaridah Limited

Elvaridah - Our client offers premium shortlet apartments designed for comfort, convenience, and privacy. They offer fully furnished spaces that are ideal for business trips, vacations, or temporary stays - complete with modern amenities, 24/7 power, and professional service.

They are recruiting to fill the position below:

Job Title: Customer Experience and Social Media Manager (Shortlet Operations)

Location: Osogbo, Osun
Employment Type: Full-time
Schedule: 3 - 4 days per week on-site at the shortlet property

Job Overview

• We are seeking a passionate and customer-focused professional to manage both the customer experience and social media marketing for our shortlet property located in Osogbo. 
• This role combines hospitality expertise with digital marketing skills. 
• The ideal candidate will ensure exceptional guest experiences while also driving our online presence and increasing our customer base. 
• In addition to social media efforts, the role will include traditional marketing strategies to attract new clients. 
• The successful candidate will need to be physically present at the property 3 - 4 times a week (or as needed) to manage operations and engage directly with guests.

Key Responsibilities

• Customer Experience Management:
  • Supervise the daily operations of the shortlet property to ensure the highest levels of guest satisfaction.
  • Serve as the primary point of contact for guests, addressing their needs promptly and professionally.
  • Handle guest feedback and complaints, taking immediate action to resolve any issues and elevate the guest experience.
  • Ensure property amenities are operational and that the space remains clean, welcoming, and well-maintained.
  • Oversee the check-in and check-out process, ensuring it is seamless and hassle-free.
  • Build strong relationships with guests to foster repeat bookings and positive reviews.
• Social Media Marketing:
  • Develop and implement a comprehensive social media marketing strategy to promote the shortlet property across various platforms (Instagram, Facebook, Twitter, etc.).
  • Create engaging content (photos, videos, captions) that highlights the property’s features, guest experiences, and unique offerings.
  • Monitor and analyse social media performance, adjusting strategies to optimise engagement and reach.
  • Respond to inquiries, messages, and comments on social media in a professional and timely manner.
  • Partner with influencers, bloggers, and other potential collaborators to enhance brand visibility and awareness.
  • Stay updated on the latest trends in social media marketing and customer engagement.
• Traditional Marketing & Customer Base Expansion:
  • Implement traditional marketing techniques (flyers, brochures, local partnerships, etc.) to attract new customers and raise brand awareness.
  • Engage with local businesses, communities, and organisations to build relationships and increase bookings.
  • Develop and execute strategies that combine both digital and traditional marketing efforts to expand the customer base.
• Leadership & Team Coordination:
  • Supervise and coordinate a small team (cleaning, maintenance, etc.), ensuring tasks are performed efficiently and to high standards.
  • Provide training and support to staff on guest relations, communication, and quality expectations.
  • Lead by example, showing a commitment to excellent customer service and professionalism.
  • Implement and maintain effective operational systems to track guest satisfaction, bookings, and service quality.

Qualifications

• Candidates should possess a Bachelor's Degree.
• Minimum of 2 years of experience in customer service or hospitality, with a focus on leadership roles.
• Proven experience in social media management and digital marketing, particularly in the hospitality industry.
• Strong experience with traditional marketing methods and customer acquisition strategies.
• Excellent communication, organisational, and problem-solving skills.
• Strong leadership skills with the ability to motivate and manage a team.
• Ability to work independently and take initiative in both guest relations and marketing activities.
• Creative mindset with skills in content creation (photography, videography, writing).
• Flexible schedule and availability to be on-site 3-4 days a week (or as the job requires).
• Proficiency in social media tools and analytics platforms (e.g., Instagram Insights).
• A passion for delivering outstanding guest experiences and a keen eye for detail.

Salary
N80,000 - N100,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resumes and Portfolio to: [email protected] using the job title as the subject of the email.